ITIL® Foundation

IT professionals who are working with an organisation that has decided to adopt the ITIL^® framework to improve Service management.

Individuals who require a basic understanding of the ITIL^® framework and wish to know how it may be used to enhance the quality of IT service management within an organisation.

Duration

3 days

Who Should Attend

IT Managers, Business Managers, IT and Business staff who are involved in any way in the delivery and/or Support of IT Services

Course Content

The course includes the following range of topics:

• Introduction to Service Management
• • Purpose, Goals and Objectives of Service Management
  • Scope of Service Management
  • Understanding the need for Best/Good Practice
  • Understanding how the ITIL^® Framework can help to deliver services that provide real value to the business
  • The outline scope of the ITIL^® Service Lifecycle
• The Stages of the Service Lifecycle
• • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
• The Technologies that support Service Management

Learning Outcomes

■      Understand ITIL® and what it can do for Service Management.

■      Understand how to implement ITIL®, maximize your benefits while minimising your risks and costs.

■      Understand leadership's role in the successful application of ITIL®

■      Provide the requisite understanding necessary to achieve the ITIL® Foundation Certificate through the end of course multiple choice examination

Course Dates

This course is available on demand as a public or private event
Please contact us to discuss availability

Discounts will be shown before making payment